Photo-based estimating enables customers with eligible collision claims to take their own photos of vehicle damage and submit them to MPI for an estimate. This streamlines the damage estimating process and can save time by eliminating the need to visit an MPI location in person for a vehicle damage estimate.
Only certain claims are eligible for photo-based estimating. Your estimate options will be discussed with you when you report your claim.
If you qualify for and choose to participate in photo-based estimating, you will be provided with a link to the Photo Based Estimating submission tool. The tool guides you through the process of how to take your damage photos and how to submit them. Once the images have been submitted to MPI, an estimator will complete a review of the damage and contact you to explain the estimate.
Tips for taking photos for damage claims
- The photo-based estimating tool works using a photo capture application, and must be used on a smart phone, tablet or other electronic device that can take and transmit photos. If you do not have regular access to one of these devices, you can set up an appointment to bring your vehicle in to have an estimate completed at a Service Centre.
- You might be asked to submit more photos if the MPI estimator needs to do further analysis on the damages.
- It is usually best for your vehicle to be clean when taking photos for submission, as this helps us create a more accurate estimate. The only exception to this would be if you have had a collision with wildlife. In these circumstances, we ask that you do not wash your vehicle.