Manitoba Public Insurance (MPI) is addressing the higher-than-normal demand for more Class 5 road tests by opening two of its largest centres on Sundays and adding additional resources.
“We recognize the need for more Class 5 road tests” said Satvir Jatana, Vice President & Chief Customer Officer. “Our long treacherous winter filled with numerous road closures and appointment cancellations, coupled with backlog from COVID-19 has fueled the longer wait-times for testing. Our team is deploying multiple initiatives to alleviate this backlog and give more access to road test.”
Effective September 11, road tests services will be offered Sundays at the Bison Drive Service Centre and the Gateway Road Service Centre from 9 a.m. to 4:30 p.m. Customers can book their appointment online starting Wednesday August 31.
In addition to the Sunday openings, MPI is employing the following measures to address the high demand to address driver testing wait-times:
- Hiring up to 20 new examiners to add additional capacity.
- Offering paid overtime to employees to work on days-off.
- Provide overtime hours to rural driver testers to work in Winnipeg on days off.
All these efforts combined will increase current testing capacity by 50 per cent over the coming months.
“Our team remains committed to serving our customers, and we are working diligently to address this backlog and increase demand by adding additional testing capacity. We would encourage all those who are coming in for testing to schedule road tests only when they have obtained adequate professional training and driving experience,” Jatana said.
MPI would like to emphasize that only road test services will be available on Sundays. Upon the successful completion of a road test, customers will be provided with documentation to be brought to either an Autopac agent or an MPI Service Centre during normal business hours to complete the licensing process.
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For more information, please contact:
Manitoba Public Insurance
Media Relations Unit
204-985-7300