Manitoba Public Insurance (MPI) will begin restoring full services for customers across the province on Friday, November 3, following the ratification of a new collective bargaining agreement with the Manitoba Government and General Employees’ Union (MGEU), ending the 10-week labour interruption.
“I am pleased that we have been able to resolve the labour dispute with an agreement that is both fair for employees and responsible to our ratepayers,” said Carmen Nedohin, MPI Board Chair. “This has been a difficult time for MPI employees and our customers. I look forward to working with leadership to rebuild the culture of the organization while we restore services for communities across the province.”
With employees returning to work on Friday, MPI locations will reopen to the public at 1:00 p.m. with the majority of regular services available.
“We are incredibly pleased to have our full team returning to work on Friday and are just as eager to begin the process of rescheduling appointments that were cancelled, discontinued or limited during the labour interruption,” said Nedohin. “We recognize that customers have been patient over the past few months and we thank them for their understanding as we work as quickly as we can to return to our expected service levels.”
Service and Claim Centres to reopen, Contact Centre to resume full services
- All MPI Service and Claim Centres across Manitoba, including the Physical Damage Centre and Contact Centre, will reopen to customers at 1:00 p.m. on November 3 and remain open until 4:30 p.m.
- Appointments scheduled for 1:00 p.m. and beyond will continue as planned.
- Customers who have had appointments cancelled will be contacted to reschedule.
Regular updates will be posted on MPI’s website as service restoration continues.