Following an overnight fire at Manitoba Public Insurance’s Gateway Service Centre and subsequent closure today, efforts are underway to restore services and reschedule customer appointments that were cancelled.
The location will remain closed for front counter services, including vehicle registration and driver licensing transactions, for the foreseeable future. Customers requiring front counter services are encouraged to visit an alternate MPI Service Centre location or their Autopac agent.
MPI has acted quickly to minimize disruption to customers and ensure continuation of service delivery in a number of areas by putting the following arrangements in place:
Road test appointments
Class 5
Class 5 road test appointments cancelled today and those scheduled for Thursday, June 20 to Saturday, June 22 will be rescheduled at the Main Street Service Centre. Customers are being contacted directly with the details of their new appointments.
Class 1
Class 1 road tests will resume at the Gateway Service Centre beginning tomorrow and customers will be contacted directly to confirm their appointments.
Customers with Class 1 road tests cancelled today will be contacted directly to reschedule.
Knowledge test appointments
All scheduled knowledge test appointments have been cancelled and customers are being contacted directly. Customers can reschedule their appointment at another MPI Service Centre or visit Cityplace (2nd floor) for a walk-in knowledge testing appointments on weekdays from 8:30-11:30 a.m. and 1-4 p.m.
Estimating appointments
Estimating appointments cancelled today and those scheduled for Thursday, June 20 to Saturday, June 22 will be rescheduled at other MPI Service Centres. Customers are being contacted directly with the details of their new appointments.
All customers with upcoming hail estimating appointments scheduled at the Gateway Service Centre will be contacted to reschedule their appointment at MPI’s Physical Damage Centre.
Adjusting appointments
Adjusting appointments willcontinue as scheduled and any impacted customers will be contacted directly.
Driver Fitness appointments
Customers who had Driver Fitness appointments cancelled today have been contacted to reschedule.
Further updates will be shared at mpi.mb.ca as they are available.