As Canada Post has resumed service, Manitoba Public Insurance (MPI) has again begun sending documents and cheques by mail. Due to anticipated backlogs, please expect minor delays in delivery.
Please see below for a full list of impacted communications:
Annual statements
Beginning the week of January 13, customers will resume receiving annual statements for their driver’s licence, vehicle registration and insurance through Canada Post. These include annual statements of account (reassessment notices) and renewal statements.
Customers who should have received a statement between November 15, 2024 and January 10, 2025 will receive their original letter, including their original deadlines for renewals and payments. Customers in a reassessment year may also receive a reminder about the renewal status of their products and any outstanding payments.
Customers whose driver’s licences/identity cards as well as vehicle registration and insurance were set to expire on or after November 15, 2024, and prior to February 1, 2025, have been extended to February 28, 2025. This will protect customers from the possibility that they may be unknowingly driving with an expired licence or insurance.
To avoid future late or interest fees, all impacted customers are encouraged to visit their broker or an MPI Service Centre to confirm the renewal status of their MPI products. Customers can also call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.
Cheques
Beginning December 30, MPI resumed distributing most cheques through Canada Post.
Cheques that were previously available at MPI Service Centres and were not picked up will be sent to customers through Canada Post.
Customers with questions about the status of their payments can call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.
Driver’s licences and identification cards
Beginning December 19, MPI began distributing new and renewed Manitoba driver’s licences and identification cards through Canada Post. Due to anticipated delays and backlogs, please keep your temporary documents, including any condition documents issued, and do not dispose of any expired cards until you receive a new one. Customers with expiring temporary licenses and cards should visit their broker or an MPI Service Centre to request a replacement.
Driver abstracts and claims experience letters
Regular processes for driver abstracts and claims experience letters have resumed, including the mailing of documents through Canada Post.
Personalized and specialty licence plates
Mailing of personalized licence plates, replacement specialty plates, and any new member-based specialty plates has resumed.