The ongoing Canada Post work stoppage is impacting delivery of MPI documents, including cheques and driver’s licences. The following documents are affected:
Annual statements
Customers will not receive their annual statements for their driver’s licence, vehicle registration and insurance until the stoppage is resolved. These include upcoming annual statements of account (reassessment notices) and renewal statements.
Reminder: With MPI’s five-year driver’s licences and policies, customers only need to visit an MPI Service Centre or broker once every five years, unless they want to change or cancel their policy between renewals, or they change their name, address or other personal information on their driver’s licence. However, customers are still required to pay for their driver’s licence and vehicle insurance every year. Years between renewals are considered reassessment years.
Customers who don’t receive a statement should keep track of the due date of their insurance and driver’s licence/ID card. Due dates are four months after a customer’s birthday. For example: If your birthday is on July 20, your due date is November 20.
To determine if a customer is in a renewal year and needs to have a new driver’s licence or identity card photo taken, they should check the expiry date on their current document. If it expires in 2024, they must visit an MPI Service Centre or broker on or before the due date.
For more information about renewal status, please visit a broker or MPI Service Centre. Customers can also call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.
Cheques
The following types of cheques issued by MPI will be available for pick up at the MPI Service or Claim Centre location closest to the address on the customer file:
- Injury claims (including income replacement)
- Physical damage claims
- Refunds
- International Registration Plan (IRP)
One-time payments and IRP cheques should be available four business days from the date a payment is confirmed with MPI and all associated documents are signed. Outside of Winnipeg, cheques should be available after six business days.
Ongoing payments from MPI should be available four business days after they are typically received in Winnipeg, and six business days outside of Winnipeg.
Identification is required to claim a cheque. Customers will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.
To find the closest MPI Service Centre, please use the Service Centre Locator Tool.
Customers with questions about the status of their payments can call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.
Driver’s licences and identification cards
Most new and renewed Manitoba driver’s licences and identification cards will not be mailed until the stoppage is resolved. Please keep your temporary documents, including any condition documents issued, and do not dispose of any expired cards until you receive a new one.
Manitoba law enforcement agencies are aware that some 45-day temporary driver licence certificates may expire before customers receive their permanent driver’s licences, and that some drivers who have valid driving privileges may be carrying expired paper documentation.
If a customer has an urgent need for updated photo identification, they should speak with their broker or an MPI Service Centre representative about their options.
Manitoba Electric Vehicle Rebate Program
Rebates approved under the Manitoba Electric Vehicle Program will not be mailed until the stoppage is resolved.
Personalized licence plates
Approved personalized licence plates, replacement specialty plates, and any new member-based specialty plates will not be mailed until the stoppage is resolved.
More information will be shared at mpi.mb.ca as it is available.