Manitoba Public Insurance (MPI) has introduced online appointment booking for many common transactions to help reduce wait times by lowering volumes of walk-in appointments at all of its service centres throughout the province. Using the new system, customers can book appointments for the most popular customer transactions, including renewing a driver’s licence or registering a vehicle.
“Our customers are increasingly looking to book and manage service appointments online, and our new system is helping us offer that convenience and flexibility to Manitobans,” said Jeff Sass, MPI’s Interim Vice President & Chief Operations Officer. “This new tool makes it easy to book a time for our most common services and it will cut down on the time spent waiting for assistance.”
Building on the Corporation’s existing booking options for Class 5 and 6 driver licensing knowledge and road tests, MPI expanded its online offerings with a successful pilot program in November 2024 that has now become fully operational. Since November, more than 90 per cent of customers have been seen within 10 minutes of their appointment time. Previously, only 62 per cent of customers were under that threshold. Walk-in service remains available at all MPI Service Centres, with customers being assisted in between booked appointments.
Self-serve kiosks are also available in MPI Service Centres. Customers can use the kiosks to book and check in for appointments, helping to ensure everyone receives timely assistance as they access MPI’s frontline services. Since the launch, 93 per cent of MPI customers have booked an appointment online or through a kiosk. Thirty-five per cent of those appointments were made by rural customers.
Customer feedback on the online booking system and kiosks has been extremely positive, with more than 90 per cent of customers saying the tools are easy to use and 80 per cent saying the wait time for service met their expectations.
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For more information, please contact:
Manitoba Public Insurance
Media Relations Unit
204-985-7300
[email protected]