Due to the unprecedented nature of the spring blizzard across Manitoba and in the best interest employees and customer safety over the coming days, all impacted MPI service and claim centre locations, in addition to cityplace and MPI’s Physical Damage Centre have closed, effective 3 p.m. today (April 13) and will remain closed tomorrow (April 14).
MPI’s Contact Centre will continue to be available at 204-985-7000 or toll-free at 1-800-665-2410 to assist customers with claims reporting, rescheduling appointment services and general inquiries. Customers are also encouraged to contact their Autopac agent for regular services, where available. Eligible payments and services will continue to be available through MPI’s Online Services option at mpi.mb.ca.
MPI’s Thompson Service Centre and The Pas and Swan River Claim Centres will remain open as they are not currently impacted by this storm.
All MPI locations will be closed, as planned, on April 15 for Good Friday and April 18 for Easter Monday. It is anticipated that MPI’s Gateway, Bison and Main Street Service Centre locations in Winnipeg with regular hours on Saturday, April 16. However, the Corporation will continue to reassess the situation as it progresses in the coming days.
Customer impacts
All in-person service appointments, including driver testing and estimating, are cancelled for April 13 and 14. Impacted customers are in the process of being contacted and rescheduled for a later date. All other scheduled virtual or phone appointments will continue as planned.
Due to the severity of the storm, MPI anticipates delays in claims processing, estimating and towing services over the coming days.
MPI’s Physical Damage Centre is closed for in-person salvage payment, however customers can complete payments online per usual and contact the Salvage department at [email protected] and 204-985-7844 for additional support and questions.
Customers should also expect that MPI mail communications may be delayed in the coming days due to these severe weather conditions as well.